FREQUENTLY ASKED QUESTIONS
We want to ensure that you have a smooth registration process. Here are the answers to the most asked questions we get from new registrants. If there is a question you have that is not listed here, please don’t hesitate to reach out to us via email info@wristband.ky.
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Yes, you can! We welcome everyone to the Wristband vibe!
All debit/credit cards can be used during online registration via our website.
Yes you can! It can be done online.
Deposits and payments made goes towards the ordering of your costume and other items associated with your overall costume package. Your costume is made to your submitted registered details. Deposits are non-refundable.
Yes! Upgrades are indicated as add-ons when you register. Add-ons are specific to the costume selected and may require a deposit or full payment upon registration.
We encourage you to be as accurate as you can, as changes cannot be accommodated. After registration it is not possible to make size/section changes or amendments to the registration information as we begin production ordering and prepping.
Yes they can! Please have your representative collect your costume with a signed authorization letter, your Wristband receipt and a copy of a valid ID. We will request a valid ID from your authorised person as well.
You will be able to collect your costume after your designated date. Please note, that your wait time may be longer as the sections scheduled on that date will be given priority.
Wristband will contact you directly via emails. However, you can also stay current via our social media platforms. Please email queries to info@wristband.ky. Please note it may take up to 24-48 hours to receive a response, due to the influx of emails we receive.